1. Returns
We accept returns of unused and unopened items in their original packaging, accompanied by a receipt or proof of purchase.
Once your return is received and inspected, we will notify you via email within a reasonable timeframe whether your refund has been approved.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
To check the status of your return, please contact us via the contact form or by submitting a support ticket.
2. Exceptions
Some items are non-returnable and non-exchangeable (e.g., personal care items, perishable goods, digital products).
To confirm whether a specific item is eligible for return, please contact us via the contact form or a support ticket.
3. Shipping
Before returning any item, please contact us to receive the appropriate return address.
Please note:
- Shipping and handling charges are non-refundable.
- All return shipping costs must be prepaid and insured by you.
- You are responsible for any loss or damage during return shipping.
- We do not guarantee that we will receive your returned item.
- Any refund issued will exclude original shipping costs.